Privacy Policy

Our website address is:

Privacy Statement

Your privacy is important to us. At AIMIS, we are committed to ensuring your privacy is protected, respected and in accordance with the Data Protections Act 2018 and the Privacy and Electronic Communications Regulations 2003 (EC Directive).  The purpose of this statement is to explain how we use any personal information we collect about you when you use this website, or that you provide to us, will be processed by us.

AIMIS Solutions Ltd is registered in England& Wales, with registered number 10146293. AIMIS Solutions Ltd’s registered office is at Clover House, John Wilson Business Park, Whitstable, Kent, CT5 3QZ.Phone: 01227 517797, email:

This privacy statement was completed in April 2020 and we may update it from time to time so please check back regularly to review it.

What information do we collect about you?

We currently collect and process personal information:

  • Name
  • Organisation name
  • Job title
  • Postal address
  • Telephone number
  • Email address
  • Website cookies
  • Details of communication between you and AIMIS Solutions Ltd

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when:

  • You visit our website
  • Submit an enquiry via our webform
  • Use the email address link to send us an email.
  • You may also provide personal information to us in other ways such as over the phone, via email or engaging with AIMIS via social media and exchanging business cards during networking events.
  • We also collect information about your use of our site through the use of cookies

How we use the personal information we collect

We use the information that you have given us in order to:

  • Respond to your enquiry or provide the services you have requested
  • Send you information that you request from us relating to our services
  • From time to time provide you with information about new and existing AIMIS products and services.

Should you wish that we do not use your personal information for these purposes, please notify us at
We may share your site usage information to improve our website, understand how you use our website and provide more relevant content to you.  We use third party companies to process this information on our behalf.

Embedded content from other websites

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest

Using your data for marketing purposes:
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if:

  • you made a purchase or asked for information from us about our goods or services or:
  • (ii) you agreed to receive marketing communications and, in each case,  you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent. You can ask us or third parties to stop sending you marketing messages at any by emailing us at at any time. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

How we store your personal information

We are committed to keeping your personal information securely stored.  We will take reasonable precautions to protect your personal information from loss, misuse or alterations: all information you provide to us is stored on secure servers, we use strict procedures and implement security features on our site to try and prevent unauthorised access.  All of our data processes and service providers who have access to your personal information for the purposes of processing your information on our behalf are obliged to respect the confidentiality of your personal information.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at, 01227 517797 or AIMIS Solutions Ltd, Clover House, John Wilson Business Park, Whitstable, Kent, CT5 3QZ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing or write to our privacy manager at AIMIS Solutions Ltd, Clover House, John Wilson Business Park, Whitstable, Kent, CT5 3QZ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: